Terms and Conditions

An instruction to carry out work, whether written or verbal, shall be taken as acceptance of these terms and conditions unless the work is the subject of another written contract, the terms of which supersede these.

Definition and basis of pricing:
a) An estimate is an approximate price, calculated with reasonable care from available information, which may be given as a range or percentage variation. It constitutes an offer to do the work within the price range. This will be used where an exact price isn’t required or is impossible to give due to lack of information.
b) A quotation is an offer to do the work specified at the price quoted. Once either a quotation or an estimate is accepted by the client it is to be taken as a contract between the company and the client.
c) Schedule of work. An estimate or quotation will be costed on the schedule of work prepared from information supplied by the client. This schedule is the basis of the contract and clients are advised to check the schedule carefully to ensure it is what they require.

a) The price is based on normal working hours, Monday to Friday, unless otherwise stated.
b) Prices do not include any charges made by the supply authority unless otherwise stated.
c) All possible care will be taken in carrying out the work, this will mean plasterwork made good to original finish (If requested in quote) and floorboards and access panels screwed back. It does not include redecoration.
d) No provision is made for payment in re-booting systems. This is the responsibility of the client.
e) No provision is made for interruption of supply or equipment and no cost will be entertained.
g) FLOORING: Although all due care attention will be taken in regard to our clients flooring in regard to using dust sheets, floor protector etc, we cannot be held responsible for debris i.e. Any building material (Including Brick,Nails,Screws etc) that may be removed while installation/construction work is being undertaken, which may be removed in a way that force may spread the debris which could then scratch,damage the clients flooring where protection is not in situ. Therefore, it will down to the client to work with us and advise to ensure they have cleared away the working area and all goods are protected in such a way to ensure no objects of any sort including hand tools will not damage the surface or surrounding area.

a) Unless otherwise stated in the estimate or quotation all variations in labour and/or material costs subsequent to the date of the estimate or quotation may be passed to the client.
b) Variations or additional work required shall be detailed by the client as early as possible. Ideally this will enable a price variation to be prepared and accepted. Instructions for work to proceed, before such acceptance, shall be required in writing and taken to mean acceptance of charges on a time and materials basis. Should variations be necessary and the client not available, whilst work is carried out in conjunction with other tradesmen, the work will be carried out in the manner we consider to best solve the problems and this will be chargeable unless this has been expressly forbidden by the client in writing.

a) Unless otherwise stated in the estimate or quotation, payment shall be due on receipt of invoice, which shall be submitted on completion of work.
b) Should the period of work be extended, monthly invoices for work done and materials supplied or specially ordered and held will be submitted. Payment of these shall be due on receipt of invoice.
c) Materials supplied shall remain the property of the company until paid in full.
d) Contracts over 2-3 days but less than 14 days will require stage payments on progress of works. The percentage of which is needed will be based on the cost of the materials outlay. Typical payments are made in 25-50% amounts of the total cost.

Time of Completion:
The company shall endeavour to carry out the work in accordance with the dates specified on the estimate or quotation, or if not dates are specified, within a reasonable period of time. However, the company cannot be held responsible for any losses, damage or increase in cost due to delays beyond the control of the company.

We undertake to carry out the work to a standard at least in accordance with such relevant regulations as are in force at the time. The completed work will carry the NICEIC platinum guarantee against faulty workmanship. Installation materials such as Electronic devices, luminaries and appliances are excluded from this warrantee but will be covered by the manufacturer’s warrantee, a minimum of one year. We shall not be liable for damage from external sources affecting the installation or any form of misuse. We shall not be responsible for any losses incurred by the client using equipment before the handover on completion of work. The implementation of this guarantee shall only be carried out by the company staff or persons instructed by the company. No responsibility is accepted for repairs or alterations effected by anybody else.

Alternative Dispute Resolution:
Complaints – Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them, please contact Which? Trusted Traders in the first instance on 0117 981 2929.

Contact Us

Registered/Trading Address
Helsdown Electrical Contractors Ltd,
Unit Unit 28, Trade City, Avro Way,
KT13 0YF
Telephone: 0800 612 6719
Mobile: 0789 446 9177
Email: enquiries@helsdownelectrical.co.uk


Punctual, polite, tidy, hard working - felt I could trust them / they explained any questions asked in an understandable manner.
Customer in Staines-upon-Thames

Updating the electrics following survey when I purchased my house.
Very helpful, kept me informed throughout the works. Very reliable and would highly recommend them.
Customer in Leatherhead

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